Returns & Exchanges

At Pacroban, we stand behind the quality of our high-speed cables and electronics accessories with a 30-day satisfaction guarantee. If your purchase does not meet your technical requirements, we offer hassle-free returns and exchanges to ensure your setup is perfect.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all connectors, adapters, and manuals that were included in the initial shipment.

• 3.
  Ship to Pacroban

  Affix the provided shipping label or use a tracked carrier to send the package back to our quality control center for inspection.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the item's condition, we will process your full refund or ship out your replacement hardware within 3-5 business days.